What should I do if I have a warranty claim?

In the unlikely event that you have a warranty claim, please take your product back to the retailer you purchased it from (with your receipt/payment record) and they will examine the fault and advise the next course of action. If the awning was bought online, the same rule applies. As a distant seller, the retailer is responsible for arranging collection of your awning, please speak to them as to their returns policy – don't contact Outdoor Revolution directly as we will only redirect you back to the retailer you purchased the awning from. If however it is not possible to get in touch with the retailer we will oblige and see what we can do to help.