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Frequently Asked Questions

General FAQ's

Q: How does the inflation system work?
A: Our inflation system is a unique combination of our patented 'Intelligent Frame Relief Valve', expelling any excess air above a certian PSI (caused by over-inflation or changes in the ambient temperature) and the famed 'Dynamic Speed Valve', providing speedy inflation and deflation at the simple click of a button. This is the quickest and most reliable inflation system on the market; have a look at this video to see our inflation system in action and discover for yourself: Inflation System Demonstration.

Q: Can I use Outdoor Revolution Awnings on a Seasonal Pitch?
A: No; Outdoor Revolution make the very best touring/occasional use products; we do not produce products with the intended purpose of being erected for prolonged periods, i.e. in use for months on end or all season. Any products that are damaged through being seasonally pitched, or their owners leave the awning unatended for extended periods, will have their warranty invalidated, as this is not their intended use.

Q: Where can I find my nearest stockist or display models?
A: Visit the STOCKISTS section on the Outdoor Revolution Website. We recommend you call the retailer before visiting to ensure they have Outdoor Revolution products on display as we have no control over what each individual stockist displays. Alternatively you can click on the ‘where can I buy’ button on an individual product and enter your postcode to find your nearest stockist.

Q: What does the 1 year warranty cover?
A: The warranty covers workmanship and fabric/components only. Any faults found within 6 months of purchase will be investigated by Outdoor Revolution. Faults found outside of the initial six months of purchase will need to be proven by you the purchaser, in line with current consumer legislation after the short term right to reject has ended. See the full warranty terms and conditions in the instruction booklet.

Q: What does the LIFETIME GUARANTEE cover? 
A: Some Outdoor Revolution Air Products come with a LIFETIME GUARANTEE* on the Inner Tubes only. This covers any manufacturing faults on the inner tubes. See the full LIFETIME GUARANTEE terms and conditions here. 

Q: Are poles covered under the warranty?
A: No, poles are not covered under the warranty however we do stock spares for all our products for a period up to 3 years. Email us at cs@blue-diamond-products.co.uk with your requests and our customer service team will strive to help you. 

Q: What should I do if I have a warranty claim?
A: In the unlikely event that you have a warranty claim, please take your product back to the retailer you purchased it from (with your receipt/payment record) and they will examine the fault and advise the next course of action. If the awning was bought online, the same rule applies. As a distant seller, the retailer is responsible for arranging collection of your awning, please speak to them as to their returns policy – don't contact Outdoor Revolution directly as we will only re-direct you back to the retailer you purchased the awning from. If however it is not possible to get in touch with the retailer we will oblige and see what we can do to help. 

Q: How does the Dynamic Speed Valve work? 
A: For inflation: make sure the centre button is in the outward position, if you click it a few times you will understand when it is in the outward position and this means the valve is closed. Attach the pump to the valve and inflate the tube. For deflation: press the button in and it will click open to leave the valve open and expel all the air, it is immediate deflation so doesn't take long. Leave the valve open whilst packing the awning away to allow all the air to be released. Make sure when you come to re inflate you close the valve back up. Have a look at this video which tells you more: Dynamic Speed Valve

Q: How does the Intelligent Frame Relief Valve work? 
A: This valve is a breather valve and prevents the tubes from over inflation. The valve is set to a certain PSI and when this PSI is reached any surplus air will be expelled, if you keep inflating the air will just continue to be expelled. Additionally with changing temperatures, if the temperature increases and the air in the tube expands the valve will also release the excess air. Have a look at this video which tells you more: Intelligent Frame Relief Valve 

Q: What should i do if i get an error message on the Jet Stream Pump? 
A: In the event of an error message displaying on the screen of the Jet Stream Electric Pump please follow the following instructions: 

pdf-file Jet Stream Electric Pump Reset.pdf

Q: What is Sun Pro UV? 
A: A type of sunscreen applied to fabrics to prolong the materials lifespan. A material protected with Sun Pro UV lasts up to three times longer than an unprotected material. 

Q: Why is the roof of my awning / tent wet in a morning? Is it leaking?
A: All new awnings and tents have to go through a weathering process where the seams need to get wet and dry two to three times to allow the seam sealant to seep in to the seams properly. This is a completely normal process. This could also be condensation - condensation is a natural occurrence which cannot be prevented. Changes in temperature and lack of ventilation cause moisture to gather on the inside, to help reduce this ensure the vortex vents are open. 

Q: What kind of pegs are supplied with Outdoor Revolution Products? 
A: The pegs are standard steel pegs. We recommend purchasing a box of hard ground pegs.

Q: Do Blue Diamond Products & Outdoor Revolution sell direct to the public?
A: No, both companies are trade companies, Blue Diamond Products being the parent company. We sell only through a network of reputable stockists/retailers (list of stockists available at http://www.outdoor-revolution.com/dealers/)


Lightweight Caravan Awnings FAQ's

Q: Are rear pad poles/roof poles standard? 
A: This depends on the model you are purchasing, please ask your retailer before you buy if they are included or not for the product you wish to buy. 

Q: Where can I buy replacement spare frames for Lightweight Awnings?
A: Spares are available by request for all of our products for periods of up to 3 years: email our customer service team at cs@blue-diamond-products.co.uk with your request and they will get back to you with availability and quotation.

Q: Are Lightweight Awnings suitable for permanent (all season) pitching?
A: No. All Lightweight Awnings are designed for short term use at any one time. The construction of the awning relies on the caravanner being with the awning for the duration of its pitch to enable guylines and storm straps to be re-tensioned as and when required (with the exception of the odd day away etc).

 

Drive-away Awning FAQ's

Q: What determines which drive away awning is right for my vehicle?
A: The main consideration for which awning to purchase is the height of your awning rail/wind out canopy or roof of your vehicle that the awning is to be attached to (Please note when looking at vehicle heights, bear in mind manufacturers literature states overall height of the vehicle including skylights/aerials etc., not roof height or rail height). Our awnings specify what heights the awning is suitable for, see each awning on our website for more info. Simply measure from the ground to the awning rail or roof and this will tell you which awning to select. – Look out for wider awnings if you are wishing to open sliding doors inside the awning tunnel, but remember don’t go too wide because the tunnel will be too wide for your vehicle, (very rare but a consideration non the less).

Q: Does the Movelite range come with fly screens, if so how many? 
A: Yes, the whole range come with fly screens and depending on the model they come with either 1 or 2. 

Q: Do Outdoor Revolution supply Alloy/Carbon frame option for our Drive away awnings? 
A: No, there is no Carbon or alloy option for the Movelite range. We do however have 2 models of Movelite Pro carbons which come with the Carbon-lite frame as standard, the Movelite Pro Carbon Maxi and XL.

Q: How do I attach my Drive away awning to my vehicle?
A: This is highly dependent on what fixing options your vehicle has, see the list below and options available. We recommend that you speak to your chosen stockist for expert advice.

Rain Gutter - simply buy figure 8 fixing strip or the pole and clamp system

Fiamma/Omnistor wind-out awning – Simply buy Fiamma/Omnistor drive away fixing kit

Awning Channel, - simply buy Large drive away fixing kit. Check out our video for a demonstration.

No fixing at all? – Simply use the straps or Guyline (depending on the model) provided to throw over the roof and peg on the other side of your vehicle.  

Have a look at the following video to demonstrate how to use a drive away fixing kit: Drive Away Fixing Kit 

Q: I have a pop top roof on my Campervan, how do I attach my awning now?
A: Unfortunately this puts you in a position where fixing some form of awning rail (available through good caravan accessory stockists) is necessary if you wish to attach the drive away awning to your vehicle.

 

Tent FAQ'S 

Q: Does the Ozone 6.0XTR come with a front door? 
A: No, the Ozone 6.0XTR has a built in integral canopy - you can purchase an optional zip in door which zips in to this front panel and creates a locked off area. 

Q: Do the inner tents have dividers? 
A: This varies in each model but the larger bedrooms do have zip in or clip in dividers. 

 

Traditional Awnings FAQ's

Q: Do Outdoor Revolution have an awning in the range suitable for permanent pitch? 
A: Outdoor Revolution no longer range a seasonal pitch caravan awning.

Q: Can I use a carbon frame on a permanent pitch awning? 
A: No the Carbon frame may require re-tensioning from time to time so it is not recommended to use them for permanent pitch. **Remember, with a permanent pitch awning, the erection is only done once a season so it is worth the extra effort required to erect a steel frame for a seasonal pitch in the first place.**

Q: Where can I buy frame spares for Traditional Awnings including spares for Carbon Frames (bayonet fittings, corner joints etc)?
A: Spares for all of our traditional awnings are available by request for a period of up to 3 years: email our customer service team at cs@blue-diamond-products.co.uk with your request and they will get back to you with availability and quotation.

'Blue Diamond Products Ltd.' are a UK manufacturer and supplier of effective cleaning solutions, caravan care products and a range of useful accessories for caravanning, motor-homing or camping.

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